We leave no stone unturned to meet our high quality standards

We aim to ensure we always meet – or even exceed – our clients' service standards and expectations.

 

Ensuring Security 

We take your security very seriously. We know this is top of your list when you’re entrusting another company with access to your workplace. All of our franchisees, staff and head office employees are police checked to ensure security.

Service Level Assurance Process

  • Random spot checks
  • Formal audits with clients
  • Head office account management
  • Defined issue management process

 

Process Standards

Our franchisees are inducted on site by a senior member of Clean Planet's team. The trainer does not leave the premises until they are completely satisfied our standards are achieved. We then conduct two regular follow-up surveys:
 

  • An audit of cleaning standards.
  • A customer service survey, asking what you think of our performance and how we could make it even better.

We use an onsite communications book, so your staff can communicate with the cleaners and they can communicate with you. We’re always available to respond to any requests.


 

09 622 0828