General

These terms and conditions as well as our Privacy Policy constitute an agreement between Clean Planet NZBN 9429033264974 (Clean Planet, we, our, us) and you, the visitor, governing your access and use of the Clean Planet website accessed through the URL www.cleanplanet.co.nz and any of our related domain names (our website). By accessing or using our website or registering with us, you acknowledge that you have read, understood and agreed, without limitations, to be bound by these terms and conditions. At the outset, you should be aware that your use of our website is at your sole risk and you agree that you will be personally responsible for your use of our website and all your communication and activity on our website. In the access or use of our website, you agree to comply with these terms and conditions and the special warnings or instructions for access or use posted on our website from time to time. You will always act in accordance with the law, custom and in good faith. Clean Planet reserves the right to update or modify these Terms and Conditions at any time without notice. Your use of the Clean Planet website following any such changes constitutes your agreement to follow and be bound by the Terms and Conditions as changed. Due to this, we encourage you to review these Terms and Conditions whenever you use this Site. This website has enabled Google advertising features including remarketing with Google Analytics, Google Analytics demographics and interest reporting. These features are used to collect data about our traffic via Google advertising cookies. This information is not personally identifiable. You can opt-out of the Google Analytics advertising features through your Google Ads settings or by using the web browser opt-out.

Liability

Clean Planet does not accept liability for damages caused by this website. Clean Planet reserves the right to refuse any order without providing a reason. When an order is cancelled, we will make all reasonable attempts to contact you using the details provided to us. If we fail to receive any response from you, any monies received will be refunded using the original payment method and the order will be considered as cancelled. In the event of an incorrect price listed due to a typographical or other error, Clean Planet has the right to cancel or refuse orders placed for the product listed incorrectly whether the order has been confirmed and your credit card has been charged. If your credit card has already been charged and the order is cancelled, Clean Planet will credit this amount back to your credit card. We do not accept liability for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it. We do not accept liability if for any reason this website is unavailable at any time or for any period.

Shipping Policy

All orders will have a shipping cost added to the purchase price in the cart.
Shipping cost are inclusive of GST.
Orders placed before 3pm will be dispatched the next day.
Delivery will occur 2-5 business days from dispatch.
Any orders placed after 3pm on Fridays will be processed on Mondays.
Weekend orders will be processed on Mondays.
Orders placed on Public holidays will be processed the next business day.

Returns Policy

Returns are accepted within 10 days of order purchase date. These items must be in their original packaging and in resaleable condition.
You will be notified once your return has been received and processed. Please allow two weeks from the time you return your order for your return to processed. You are responsible for the cost of returning any goods to us. The goods are your responsibility until they are returned to Clean Planet.Clean Planet recommends returning parcels via registered post as we are not liable if your return is not received at our address. If your carton goes missing. you will need to provide Clean Planet with documentation showing proof or incorrect delivery and a scanned image of the signature obtained. If you are unable to provide both. Clean Planet is not responsible for any goods that are returned to us in error. Please contact Clean Planet prior to returning an item, or your return won't be processed.

How to return goods

If you would like to return a product, please contact us at info@cleanplanet.co.nz